General & Product Questions
What types of wigs do you offer?
We offer a luxury range of 100% raw and virgin human hair wigs in stunning textures such as straight, body wave, loose deep wave and Burmese curly. Our collections include Luxury Custom-Coloured Wigs, affordable wigs under £500, and limited editions custom made units—each crafted for comfort, quality, and a flawless, natural look.
How do I choose the right wig for me?
Consider your desired length, texture, and Colour. Each wig on our website includes detailed descriptions and photos to help you decide. If you’re unsure, our team will gladly help you find a wig that complements your personality and lifestyle. Do not hesitate to hit us up for a free consultation.
Can I customize my wig?
Yes. Many of our wigs can be customized in terms of color, length, and parting style. We specialize in custom-coloured designs, so you can achieve your perfect shade and finish.
How do I care for my wig?
To maintain your wig’s softness and shine, we recommend washing it gently with sulfate-free shampoo and conditioner, detangling it with a wide-tooth comb, and air drying it on a wig stand. Avoid excessive heat styling to preserve the hair’s natural texture and longevity.
Are your wigs made from real human hair?
Yes, all our wigs are made using 100% raw and virgin human hair, ensuring a natural appearance, soft feel, and long-lasting quality.
How long do your wigs last?
With proper care and maintenance, our wigs can last 12 months or more, depending on usage and styling frequency.
Can I style my wig with heat tools?
Yes, our wigs can be styled using straighteners, curlers, or blow dryers—just as you would with natural hair. We recommend using heat protectant sprays to maintain the integrity of the hair.
How do I know my wig will fit properly?
Each wig is designed with adjustable straps and elastic bands to ensure a secure and comfortable fit for different head sizes.
Do you offer wig accessories?
Yes, we carry a selection of wig accessories and tools to help you achieve a flawless installation and maintain your wig’s quality.
Can I order a wig as a gift?
Absolutely! You can send a wig directly to a recipient by entering their delivery details at checkout.
Orders & Shipping
Do you ship internationally?
Yes, we offer worldwide shipping from the UK. Delivery times vary by location, but most orders arrive within 3–7 business days in the UK and 7–14 business days internationally.
How long does it take to process my order?
Processing time depends on the product. Ready-to-ship wigs are dispatched within a few business days, while custom wigs may take longer to create and prepare.
How can I track my order?
Once your order is shipped, you’ll receive an email with tracking information so you can monitor your package every step of the way.
What payment methods do you accept?
We accept Visa, Mastercard, PayPal, Apple Pay, Google Pay, and Shop Pay, offering secure checkout options. Shop Pay also allows you to buy now and pay later for added flexibility.
Are your wigs made from real human hair?
Yes, all our wigs are made using 100% raw and virgin human hair, ensuring a natural appearance, soft feel, and long-lasting quality.
Do you offer discounts or promotions?
Yes. You can join our free membership to receive exclusive discounts, early access to sales, and updates on new collections.
What is your return/exchange policy?
Due to hygiene reasons, we cannot accept returns or exchanges on wigs unless an item arrives defective or damaged. Please contact us immediately if you experience any issues upon delivery.
Location & Store Info
Where are you located?
We are proudly based in the United Kingdom, offering premium wigs and accessories to customers worldwide.
Can I visit your store in person?
We currently operate online only, providing a seamless shopping experience through our website.
Do you offer local pickup for UK customers?
Local pickup is not currently available. All orders are delivered directly to your chosen address.
Are there any physical showrooms or events where I can try wigs?
Keep an eye on our social media and newsletter for updates on any pop-up events or collaborations where you can explore our wigs in person.
Which areas do you deliver to within the UK?
We deliver across the entire United Kingdom, and offer free UK shipping on orders over £250.
Customer Support
How can I contact customer service?
You can reach us easily through our Contact page or via Instagram (@tresorbelleldn). We aim to respond to all messages promptly.
Do you offer personalized wig consultations?
Yes, our team can help you select a wig that suits your preferences and needs. Reach out through the website or social media for personalized assistance.
Are your wigs suitable for sensitive scalps?
Yes. Our wigs are designed for comfort, using breathable wig caps and lightweight construction suitable for everyday wear.