LOCATION & STUDIO INFO
Where are you located?
Tresor Belle London Studio is based in South West London at:
Unit 223, 241–251 Ferndale Road
Bon Marché Business Centre
London, SW9 8BJ
What are your opening hours?
Monday – Thursday: 10:00am – 7:00pm
Friday – Saturday: 10:00am – 8:00pm
Can I visit the studio in person?
Yes, all services and collections take place at our London studio.
Visits are by appointment only to ensure a seamless and personalised experience.
Can I visit without an appointment?
We recommend booking in advance to ensure a seamless Tresor Belle experience.
Walk-ins are welcomed where availability allows, however priority is given to booked clients.
Do you offer local pick-up?
Yes, collection is available from our studio.
All collections must be arranged in advance to ensure your order is ready.
Can I try wigs before purchasing?
Yes, we offer wig consultations where you can explore and try on selected styles from our collection before purchasing.
This allows you to find the perfect fit and style with professional guidance.
GENERAL & PRODUCT QUESTIONS
What types of wigs do you offer?
We offer a curated range of premium raw and virgin human hair wigs, available in textures including straight, bodywave, natural waves, loose deep wave and Burmese curly.
Our collection includes luxury custom-coloured units, ready-to-wear wigs, and bespoke made-to-order pieces, each crafted for a flawless, natural finish.
How do I choose the right wig for me?
We recommend considering your desired length, texture and overall look. Each product includes detailed descriptions to guide your decision.
For a more personalised experience, we offer consultations where you can explore styles and receive expert guidance.
Can I customise my wig?
Yes, our wigs can be customised in terms of colour, length and styling.
We specialise in custom colour and tailored finishes, allowing you to achieve a look that feels uniquely yours.
How do I care for my wig?
To maintain softness and longevity, we recommend washing your wig with sulfate-free products and storing it carefully when not in use.
For best results, professional maintenance services are also available.
Can the hair be coloured?
Yes, all Tresor Belle hair can be coloured.
For best results, we recommend using our professional colouring services.
ORDERS & PROCESSING
How long does it take to process my order?
All orders are processed within 2–5 working days before dispatch.
During busy periods, processing times may be slightly extended.
How long do custom orders take?
All custom-made wigs require 7–14 working days for processing before they are ready for dispatch or collection.
Do you offer express processing?
Yes, express services may be available upon request. Please contact us before placing your order.
SHIPPING, RETURNS & REFUNDS
How long does delivery take?
UK delivery typically takes 1–3 working days after dispatch.
International shipping times may vary depending on location.
Will I receive tracking information?
Yes, once your order has been dispatched, you will receive a tracking number via email.
Do you offer refunds or exchanges?
Due to the nature of our products, all sales are final.
We do not offer refunds or exchanges once products have been worn, installed, altered or removed from their original packaging.
If you receive an incorrect or faulty item, please contact us within 48 hours of delivery with your order number and supporting images.
Tresor Belle reserves the right to refuse any returns that do not meet our policy conditions.
What if there is an issue with my order?
If you experience any issues, please contact us within 48 hours of receiving your order with your order number and details.
INTERNATIONAL CLIENTS
Do you ship internationally?
Yes, Tresor Belle offers worldwide shipping, allowing clients across the globe to shop our collections with ease.
How long does international delivery take?
International delivery times vary depending on your location, but typically range between 3–7 working days after dispatch.
Will I need to pay customs or import fees?
International orders may be subject to customs duties or import taxes, which are the responsibility of the customer.
Tresor Belle reserves the right to refuse any returns that do not meet our policy conditions.
Can I order custom wigs internationally?
Yes, we offer custom-made wigs for international clients.
Once your order is complete, it will be securely packaged and shipped to your selected address.
How can I get help choosing the right wig?
We recommend booking a virtual consultation, where we can guide you through styles, lengths and colours to ensure the perfect match.
