Store Policy

At Tresor Belle we are dedicated to providing exceptional customer care to ensure a positive shopping experience for every customer. Our customer care policy outlines our commitment to delivering quality service and addressing your needs promptly and efficiently.

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If you encounter any issues with your online order, delivery, or payment, our customer care team is ready to assist. Please provide your order details for quicker resolution. We strive to process orders efficiently and keep you informed about the status of your purchase.

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We believe in open and transparent communication. Our customer care team is available to assist you with any inquiries, concerns, or feedback. You can reach us through the following channels:

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Email Support: tresorbelleltd@hotmail.com

 

 Information Collection:

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We collect the following types of information from our customers:

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• Personal Information: Name, address, phone number, email address, and other contact details required for order processing and communication.

• Payment Information: Credit card details, billing address, and other necessary information to facilitate secure and efficient transactions.

• Hair Care Preferences: Information related to hair type, style preferences, and any other details provided voluntarily to enhance customer experience.

 

Use of Information:

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We use the collected information for the following purposes:

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• Order Processing: To fulfill and ship orders, communicate with customers regarding their purchases, and provide order-related information.

• Marketing and Promotions: With explicit consent, we may use customer information to send promotional offers, newsletters, and updates about our products and services.

• Customer Support: To address inquiries, provide assistance, and resolve any issues customers may encounter.

 

Data Security: 

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We are committed to ensuring the security of customer information:

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• Secure Transactions: We use industry-standard encryption technology to protect customer data during online transactions.

• Limited Access: Access to customer information is restricted to authorized personnel only, and we employ strict access controls.

• Regular Audits: We conduct regular audits and assessments of our data security measures to identify and address potential vulnerabilities.

 

Third-Party Disclosure:

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We do not sell, trade, or otherwise transfer customer information to third parties without explicit consent. However, we may share information with trusted partners who assist us in providing services to our customers, such as shipping companies.

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Customer Choices:

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Customers have the following choices regarding their information:

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• Opt-Out: Customers can opt-out of receiving promotional communications at any time.

• Access and Correction: Customers can request access to their personal information and request corrections or updates.

 

Safety Measures in the Shop:

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We prioritize the safety of our customers and staff within our physical store:

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• Clean and Sanitary Environment: We maintain a clean and sanitary shop environment to ensure the well-being of our customers.

• Compliance with Health and Safety Regulations: We adhere to all relevant health and safety regulations to provide a safe shopping experience.

• Emergency Procedures: Our staff is trained in emergency procedures to respond quickly and effectively in case of any safety concerns.

 

By shopping with us, customers agree to the terms outlined in this privacy and safety policy. We reserve the right to update and modify this policy as needed, and any changes will be communicated through our website.

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Date of last update: 30.1.24

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If you have any questions or concerns about our privacy and safety policy, please contact us at tresorbelleltd@hotmail.com.